Privacy Policy
Autonicals LLC ("Autonicals," "we," "us," or "our") operates https://autonicals.com and related services, including our website demo chat and WhatsApp AI assistant platform. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, try the demo, contact us, or interact with a business that uses Autonicals.
1. Information we collect
Depending on how you interact with us, we may collect:
- Website and demo chat data. Messages you send in the live demo on our website, a browser-generated demo user identifier, and technical data such as your IP address (used for abuse prevention and rate limiting).
- Contact and sales inquiries. Email address and related details when you submit our Contact Sales form.
- WhatsApp conversation data. When a business usesAutonicals, we process messages, phone numbers, and related metadata needed to deliver automated replies, store conversation history, and power the merchant dashboard.
- Merchant account data. Business owners who sign up through our dashboard may provide name, email, phone number, store settings, billing details, and other information needed to operate their account.
- Usage and analytics data. We use Vercel Analytics and Speed Insights to understand site performance and usage. These tools may collect page views, device/browser information, and similar technical data.
2. How we use information
We use personal information to:
- Provide, operate, and improve our website, demo, and platform
- Generate AI-assisted replies and maintain conversation context
- Respond to sales inquiries and communicate with you
- Prevent abuse, enforce rate limits, and protect our services
- Process billing and account administration for merchants
- Monitor performance, debug issues, and analyze product usage
- Comply with legal obligations and enforce our terms
3. How we share information
We do not sell your personal information. We may share information with:
- Service providers that help us host, store, analyze, email, bill, or operate our services (for example, cloud hosting, database providers, analytics, payment processors, and AI model providers such as Google Gemini).
- Meta / WhatsApp when messages are sent or received through the WhatsApp Business Platform.
- Merchants using Autonicals for customer messages and account data associated with their WhatsApp line.
- Legal and safety recipients when required by law, regulation, legal process, or to protect rights, safety, and security.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
4. AI processing
To generate replies, message content may be sent to third-party AI providers. We use these services to process requests and return responses. Do not submit sensitive personal information in the public website demo unless you are comfortable with this processing.
5. Data retention
We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Demo chat data, conversation history, and merchant records may be retained for operational, billing, and support purposes unless deletion is requested where applicable.
6. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing and request portability. To make a request, contact us using the details below or see our User Data Deletion Instructions.
If you are a customer messaging a business through WhatsApp, please contact that business directly for requests related to your conversation with them. We process much of that data on the merchant's behalf.
8. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
9. International users
Autonicals is based in the United States. If you access our services from outside the U.S., your information may be processed in the U.S. or other countries where our service providers operate.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date above. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact us
For privacy questions or requests, contact:
Autonicals LLC
1007 N Orange St. 4th Floor, 5111, Wilmington, DE 19801, New Castle, US
Email: shahan@autonicals.com